Success is Peace of Mind

For many of you, the name of Coach John Wooden will sound familiar. For others, like me, it was a very recent discovery I made thanks to my friend Isaac Getz. Wooden UCLA basketball team coach has one of the most remarkable trackrecord of the history of sport. Yes, of sport. Not just basketball. Just have a look : 10 March Madness national championship in 12 years, 7 national championships in a row, an 88-game winning streak, a 38-game winning streak in national championship tounament play. But such an unequaled (palmares) is not the fruit of chance. It has been built day after day by an industrious and learning mind connected with the heart.

When most leaders would define leadership as the capacity to bring a team – or a company, or a city – to victory, Coach Wooden has found something greater than winning. And he calls it success. Now, many of us may think that success is just another name for winning. Not for Wooden. Everything starts with his novel definition of success :

Success is peace of mind which is a direct result
of self-satisfaction in knowing that you made the effort
to become the best you are capable of becoming.

Three observations :

1. Though he was evolving in a highly competitive environement, Wooden does not mention others in his definition. This means that the measurment standard for performance is not an external but an inner one. Peace of mind and self satisfaction both come from inside. Effort is not a ranking. And the best you are capable of becoming does not necessarily mean becoming #1.
2. Wooden’s definition is open : making the effort is a process, and a never-ending one. When external competition is no more the final judge of what your are, then what is left is the ongoing process of improvement. There is no surprise in seeing Wooden put “Industriousness” as one cornerstone of his Leadership pyramid. People who worked with him recall that his training sessions were extremely well prepared and with high intensity.
3. If you shorten the definition to the extreme, you can possibly say that “Success is peace of mind”. This is what Wooden has taught again and again to young athletes – full of desires to win, to make a great career, to have their names in the Hall of fame, to earn a lot of money, etc… Was “peace of mind” something appealing to them ? Well, in the context of long and tough competitions like US University basketball championships, peace of mind is a key condition to win. “Winning becomes a by-product of how well prepared you are mentally, physically” says Mike Warren a former player of UCLA Varsity, quoting what Wooden would say to his team. I would say that this is a key mental preparation for winning : being able to be sufficiently detached from the end result so that you focus not on the result itself but on giving your best. Peacefully.

Discovering Wooden’s life and philosophy (mainly through the book The Essential Wooden) has opened my eyes on my limits as a team coach. It helped me particularly in pointing out the big mistake I have made when I coached a team of young entrepreneurs at Team Academy, here in France. I was so much focussed on the results that the team should have produced, that I disregarded the effort that the teamsters were doing to become the best that they could be. When results were not there, even if they made the effort, they could see disappointment in my eyes. instead of building confidence in their capacity to give their best, this has created many times discouragement and drop of self-confidence, instead of enthusiasm and willingness to improve.
Becoming a better team coach is a lifetime effort. Reading about Wooden’s style and principles has empowered me. I strongly recommend you to study his work… and try to practice it !

Never Forget Lateral Learning

In a recent session with teams of Intrapreneurs from Group Poult (European leader in Private Label biscuits), we asked to some participants to illustrate through their experience what co-creation with customers really meant. The result was brilliant. We first heard about the new relationship between a factory in Brittany with United Biscuits, and then about the way Poult has helped Michel & Augustin (a French young and “crazy” company) in its development. I was supposed to give a short presentation on co-creation, but it proved totally useless. So I did not give it. Once again, I had been totally impressed by the power of what I call Lateral Learning – i.e. learning from your peers.

In contrast to that, I took part last week in the preparation of a learning event for the top 120 people of a large well-known company. The whole meeting was about “filling” the program with more and more experts or speakers. At one point, I asked if it was not possible to leverage the knowledge, wisdom and experience of the participants. The idea was finally accepted, but why did we need so much time to have it appear in our conversation ?

I guess it is because we have been educated in a system where knowledge is transmitted hierarchically from someone “who knows” to others “who don’t know”. It is considered mainly as an asset, seldom as a flow. For some of the best researchers, knowledge creation is social and happens between people. We cannot control this process. At best, we can create conditions for it to happen.

If you want to understand the profound meaning of this shift of point of view, you can watch this video made by the World Bank, that I discovered recently. It explains very clearly  the philosophy of a program called South-South Learning which differs from traditional ones where Western experts would tell to developing countries practitioners what they should do.

In my experience (as a learner or as a designer), a ‘learning from your peers’ approach has ALWAYS worked. At Team Academy, lecturing is considered as a very powerful tool, so we use it with moderation (no more than 5% of the training session time). If we want to use Lateral Learning much more, we need to really believe in people’s ability to self-manage their work*. And that’s pretty difficult !

* This expression comes from M. Weisbord and S. Janoff remarkable book on Future Search.

My TEDxStrasbourgUniversité Talk

Only for French speakers, sorry !

“All the President’s Men” and the Age of Internet

Because of US elections, French TV gave us the opportunity to watch again Alan J. Pakula’s movie : All the President’s Men. I have been impressed by one particular thing in the movie : the technological gap between 1972 and today !

4 Tips for Keeping A Life Through Hard Times

A few days ago, I have formally put an end to a company that I have been fighting for over the last seven years. The last 18 months have been especially tough and I want to share here some insights I have discovered during that period of my life, where the spectrum of failure was every day over our heads.

1. Care for relationships

When everything seems to go wrong and hope is very weak about survival, there is one thing that can make the difference and it is everybody’s mood. I have been able to experience how hard it can be to wake up in the morning and to keep on smiling to all the people you are supposed to work with, especially when you live so personally the harshness of a difficult situation. But you can chose : without that smile, without caring for the persons around, life can become a nightmare. On the other hand, being sincerely present to others, making sure that they have a space to express their fears, their resentments, their despair, this creates a feeling that we are all sharing the same destiny. For us, one very little and simple way to do that has been to share every week a common meal where one different person would cook for the rest of the team. So, I think that being kind to people is not as much an ethical principle as a real survival habit when you are in dire straits.

Prototypes or Quick Wins ?

In the typical Change Management orthodoxy, there is this notion that you have to identify so called “quick wins” in order to gain momentum for your initiative. I do not deny the importance of such early successes : it develops self-confidence in any project team and it builds credibility for the change program itself.

Nevertheless, I observe that it is much more challenging (and efficient) to design appropriate prototypes. In the way T. Brown from IDEO defines them, prototypes allow space for a real learning attitude, which include the possibility of mistakes and even failure. By promising quick wins, any change team puts itself in a position where there is no other option but to deliver performance – and only performance. This can lead to a level of stress that impedes learning dramatically.

In addition to that, if early results happen to be present, the cult syndrom  can be feared, where a core team starts to believe that 1) it owns a definitive truth and 2) that what has been demonstrated at a usually small scale can be easily amplified to the large scale (which is never the case).

One of my clients often says : (S)he is right the one who is right at the end. And what we want is results – at the end. Even if during the journey and because of learning, results are not as beautiful as expected.

On Transformational Learning

A very short post to comment a quote from Robert Kegan in Contemporary Theories of Learning, Editor Knud Illeris, Routeledge, 2008 :

Adult educators with an interest in transformational learning may need a better understanding of their students’ current epistemologies so as not to create learning designs that unwittingly presuppose the very capacity in the students their designs might seek to promote.

It may surprise you, but this quote came to me as a big insight. For several years now, I have been trying to introduce self-managed learning practices in organizations. I have always noticed a huge difficulty for people to engage in such an approach because it is so different from all what they may have experimented as learning methods before.

So what does this mean practically. What we “seek to promote” in self-managed team learning is a way of learning that is at the same time very personal and reflective (individual learning contracts, for example), but also based on social interaction (learning sets, for example). Both of these attitudes are different from “current epistemologies” :

1. At school, but also in organizations, people are not asked to go too deep into self inquiry. What prevail – even in high level education or corporate training – are tools, methods and recipes.
2. Most of the time, people think about learning as if it was a solitary activity (if not a solitary pleasure…). Evaluation systems and their link to compensation systems in corporation do rarely make space for team learning and team preformance.

Thus, if we want to promote self-managed team learning, we need to start with (and pay attention to) activities and practice that satisfy these habits or mental models (“epistemologies”) such as  formal explanation of immediately useful tools and rewards for individual efforts.

Maybe this sounds very obvious to you… For me, it has implied many years and a few rather difficult experiences to understand. But as Johannes Partanen, the founder of Team Academy says : Learning is always slower than what we believe.

Nine Coaching Lessons from “The King’s Speech”

It’s been quite a while since I saw the beautiful movie “The King’s Speech“. Many comments have been made about this work, but I’d like to focus on nine lessons that this story gives us about the office of a coach.

 

1. Chose your field

Lionel Logue – Bertie’s (the future King George VI) coach – does not accept to go to the royal palace for the coaching sessions. He works in an environment he knows, and with the rules he sets. Sometimes, as coaches, we accept conditions (space, time,…) that we know we shouldn’t. Is this because we believe that the client is king ?

2. Aknowledge your mistakes

At some point in the movie, Logue pushes his client to an extreme. The scene is quite violent and the relationship seems to be broken. Only Logue’s deep and authentic humility (He tells the King : “I’ve been too far” ) can restore the confidence. It is only when we accept and do not hide our own limitations that we are believable as coaches.

Top 10 Books of the Last Twelve Months

Summertime is great for reading. I’d like to share with you and recommend 10 books I have read over the past twelve months. I’d be glad to hear from you : what nuggets  have you discovered lately ?

This book is really cool. You travel from studio to studio of 20 contemporary painters and you discover how they work : daily routines, material they use, etc. This is like going in the kitchen of a great restaurant. Wizardry stands in the middle of apparently ordinary spaces and tools. But these have been crafted and customized to serve a unique purpose.

Edgar Schein’s last book is both simple and profound. If you are looking for fresh view on how to give and receive help, this is for you. Schein main point is that what makes whatever helping relationship so touchy is that it creates an imbalance between people. How can we deal with this imbalance subtly ? Find out more in this beautiful book of a wise old man.

Wow !!! I just loved this book. You may have seen Sir Ken Robinson in one of his TED talks, but The Element is different. It shows you through examples of real people how important it is for you to play “in the zone” – i.e. to find your Element.  This goes beyond what you’ve learned about emotional intelligence or creativity, it is about a lifelong quest to find where you will give the very best of who you are. And Robinson’s good news is that there is no age limit for this quest !!!

If you’ve never read a book from Timothy Gallwey, The Inner Game of Stress might be a good way to start. You will find many of Gallwey’s main themes and concepts, but framed to help you deal with stress. This legendary coach fights against many managerial myths. For instance, he tells us that stress is NOT good  and that stability is essential for performance. Now, you have to find your inner stability. And that’s where practical tools like drawing your “Tree of Resources” is so valuable. This book helped me a lot in a recent stressfull time, so I highly recommend it.

Is it necessary to present Nancy Duarte ? Probably not. Her last book his a jewel. Not only because it is so beautifully designed and illustrated, but also because it contains the results of years of research and experience. This really personal view of how to tell stories that resonate with your audience has wide implications for anybody who has a message to deliver – be it a simple presentation to your team or a public speech with a large audience. Nancy’s core message is simple : speak from your heart so that you can touch people’s hearts. But this means for you to be very clear about the future that you want to create. A special mention for the deep analysis of Steve Jobs’ and Martin Luther King’s well known speeches.

I read this book last summer and I can say that it truly changed many views I had about business in general and marketing in particular. The ambition and reach of The Power of Pull are wider, though. Seely Brown, Hagel and Davison embark us on a journey towards our present and future society. What they say is that new technologies – social media particularly – have changed the rules of the game : we leave the world of “Push” logic and behaviours for a world of “Pull”. Implications are enormous in many fields (business, education, science,…) but they require very different skills and attitudes from us. The authors invite us to take part in this flow of discovering where our passion is, sharing our knowledge, connecting with the tribes that are relevant to us – both locally and globally.

OK, Guy Kawasaki is not only an expert in the art of Enchantment but also in the art of Recycling (former books, articles or posts…) BUT his talent lies in his ability to deliver very practical wisdom… to live your life fully. His point is that whatever client or boss (or reader or family or …) you have, you can enchant their lives. And this is a GREAT purpose. Guy believes in it. Guy genuinely inspires us. Guy gives down-to-earth advice. I loved this book because it is actually a book on leadership in the age of disenchantment (a wink to Max Weber) and I think that our times desperately need such leaders.

This could have been an Appendix or a special Bonus of  The Power of Pull (see above). But I think it is much more than that. John Seely Brown and Douglas Thomas decifer the new way of learning in our world of social media. Playing (like in World of Warcraft), writing a blog, following experts on Twitter,… All these activities show us new ways of learning that are essentially social (within a community), linked with passion and building on our ability for imagination and play. Learning becomes a truly lifelong activity and Seely Brown and Thomas provide usefull keys to understand how this shift changes our current mindsets and practices. A must read.

Fish ! is a simple little book that opens your mind on the potential that is already present within your current workplace. It is not because the work of your team is ordinary that you cannot transform your days through joy, fun and meaning. Fish ! describes the change of a boring and execrable workplace to a sensible and joyful one. Why not giving it a try ?

In the spirit of changing the workplace for happiness, Henry Steward – happy CEO of Happy People (Great place to Work 2010 in the UK) – proposes us a tale about the transformation of a manager. It all starts on the beach, where this poor guy is not able to enjoy any minute of his holiday… Step by step, he learns how to let his team do the work (without him having to command and control). This book is full of practical insights and you can tell that they come from Henry‘s experience – not from a consultant’s utopia. As Isaac Getz puts it : Freedom works !

Reflections after Lift 2011 Conference in Marseille

From July 6th to 9th, Fing hosted in Marseille an excellent Lift conference (feel the atmosphere here) with a terrific name : “Be radical !”. As one young entrepreneur put it on a funny slide, “radical” comes from Latin radis – which means root. In a forum full of techies, it was pretty interesting to see how innovation could relate to roots. Two main insights for me :

1. Problems are the same everywhere
2. Technology does not change our desire of authentic relationships